Meet Jennifer Voll of Cypress Design Co. in East Providence
Thursday, June 22, 2017
Today we’d like to introduce you to Jennifer Voll.
Jennifer, can you briefly walk us through your story – how you started and how you got to where you are today.
Cypress Design Co. opened in May of 2005, therefore we are embarking on our 12th successful year in business. We are a boutique style kitchen and bath design firm that caters to the educated consumer. Our purpose is to design an aesthetically pleasing and functional space for the homeowner, whether it’s a kitchen, bathroom closet, basement, etc. We then guide them through the proper channels to select materials that stay in line with their taste and budget. We do not provide installation; however, we work with a dozen or so contractors and make referrals based on location, finances, time frame etc. Because we are located in a remote location, we are a by-appointment-only showroom. This allows our clients the ability to get the customized service they deserve. We understand that everyone has different lifestyles, needs and most importantly resources. We try and assess what the objective of the project is before any formal pricing or designs begin so as to set realistic goals for all involved.
We have recently started to branch out into the Boston market and want our potential new clients to understand that we have an enormous array of fantastic high-quality products to offer without the “Big City” overhead.
Our customer service is unsurpassed. We make it our point to work closely with each and every client so that the overwhelming process of a home remodel is less invasive and more exciting. We currently have a staff of seven and make evening and weekend appointments both in-home and at our showroom to accommodate everyone’s busy schedule.
Has it been a smooth road?
When we opened in 2005 the economy was strong and making high-end sales was fairly easy. We have always been grateful to have a large customer base in regards to location and financial resources. However, in 2008 when the economy took a turn for the worse, our customers were less willing to spend on the extras and their budgets were tightened. We knew that if we wanted to keep the clientele we had become accustomed to, we needed to make concessions as well. We found that doing more research and truly educating the consumer was the best marketing tool available. If you are comfortable with your designer and know that the product you are going to purchase and live with in your home for the next 20 or so years is of a high quality, the hesitation lessens.
We’d love to hear more about your business.
We design beautiful, functional and affordable kitchens, bathrooms, closets, basements, etc. I would say that what we are best known for is our customer service. We truly understand that remodeling any space in your home is an enormous endeavor. We work tirelessly to ensure our clients are very comfortable with us, that they can ask us anything and always know we will be there to answer and or help them throughout the process.
I would say that as the owner of Cypress Design Co., I’m most proud of my staff’s sense of teamwork. It is not a competitive or hostile environment. We work closely on all projects and never under or overestimate each individual’s contribution to any said job. The comradery that is felt in our office not only translates to a safe and healthy work environment, but to a productive sales force.
Is our city a good place to do what you do?
We are located approximately 45 minutes outside of Boston. This is a small sacrifice to make in order to achieve your design goals and stay within budget.
Boston is a great city for basically anything. The beauty of Boston is that is has everything to offer without the intimidation of a larger city like New York. It’s easily accessible and friendly. The diversity of occupants makes it easy to succeed in almost any type of business. In our line especially, we have young adults just starting out in their careers who purchase a new home and want to make it their own. We have people who are getting closer to retirement and don’t want to leave the city they love and renovate their home so that they can age in place. No city or town is perfect, however, I feel like it would take some effort to find the flaws of Beantown.
Address: 15 Dexter Road
E. Providence, RI 02914